In the Baltics, we deliver goods with the help of Omniva parcel terminals, the delivery speed depends on the load of the parcel terminal, it usually takes 2-5 days.
On European countries, except the Baltics, we delivery with itella courier company, the duration of deliveries is 8-12 days from the moment of dispatch.
Delivery for shipments outside Europe we provide with the help of Latvian Post, delivery time from two weeks to a month.
Return of goods
It is possible to return any purchased product in the Gravu shed online store within 30 days from the date of purchase. We accept the product if it has not been used, without defects, in its original packaging - its quality has not changed.
You can send the product to us by post by filling out the return form attached to the purchase. Postage in case of return of the goods is covered by the customer. When your returned product is received and its quality is checked, you will receive a confirmation e-mail regarding the refund of the amount of the product. In the coming days, you will be refunded using the same payment method as when you made your purchase.
We reserve the right not to change the product or return the money if the product is defective, it was purchased during the promotion or discount period, if the product is an online store gift card.
If you have any questions about return - feel free to contact us by writing to e-mail [email protected] or by phone +371 28680222.
Privacy Policy
SIA "Gravu šķūnis" has undertaken the obligation to protect the privacy of customers. In accordance with this, we have prepared the principles of the Privacy Policy, which apply to the collection, use, publication, transfer and storage of customers' personal data.
1. Acquisition and use of personal data
Personal data is considered to be information obtained by the Small Tribe with the consent of an individual in order to fulfill the provisions of the concluded agreement or to further communicate with this individual.
The acquisition of personal data of regular customers can take place as follows:
- providing contact information (including your name, personal identification number, postal address, telephone number, e-mail address, preferred method of communication) on our website;
- when making purchases or placing orders in our online store, providing contact information or saving missing information in order to mention the preferred way of making a purchase;
When shopping in the Small Tribe e-store, all the customer's personal data is confidential information, except in cases stipulated by law. If it is necessary for the delivery of the goods, the following information shall be provided to the courier: name, address and telephone number of the customer. Encrypted data transmission channel ensures security of the customer's personal data and bank details.
2. Obtaining other news
We also collect anonymous information, ie information that is not relevant to a particular person (information about gender, age, dominant language, location) and does not allow it to be identified directly or indirectly. This information is collected and used so that we can provide customers with information about which products, services and sections attract the most interest.
3. Security
All personal data of customers that has become known during the visit to the Gravu Šķūnis Darbnīca online store and when making purchases there, is considered confidential information. The encrypted channel for data transfer between banks ensures the security of the buyer's personal data and bank details.
To protect the client's interests, we provide:
- fair and lawful processing of personal data;
- processing of personal data only in accordance with the said purpose and to the necessary extent;
- the type of storage of personal data which ensures the possibility to identify the customer at any relevant moment, which does not exceed the period provided for the originally specified purpose of data processing;
- accurate processing of personal data and their timely updating, correction or deletion if personal data is incomplete or inaccurate.
The Customer has the right to reasonably request that his / her personal data be supplemented, corrected, as well as that the processing of personal data be terminated or deleted if they are obsolete, incomplete, false, unlawfully processed or no longer for the original purpose of data processing..
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